❓Frequently Asked Questions (FAQs)
Got Questions? We’ve Got You (and Your Pet) Covered! 🐾
Whether you're wondering about shipping, brushing, or returns - this is your one-stop spot for answers. Our goal is to make your grooming experience smooth from start to finish.
🛍️ Ordering & Payment
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shop Pay, and other secure payment options. All payments are processed safely via Shopify.
Q: Can I change or cancel my order after placing it?
A: If your order hasn’t shipped yet, contact us at furease38@gmail.com as soon as possible and we’ll do our best to accommodate.
🚚 Shipping & Delivery
Q: Where do you ship to?
A: We ship to the U.S., U.K., Canada, Australia, and other international countries. Full details are on our Shipping Policy.
Q: How long will my order take to arrive?
A: Delivery typically takes 5-10 business days depending on your location. You’ll receive tracking details once your order ships.
🐶 Product Questions
Q: Are FurEase tools safe for all pets?
A: Yes! Our grooming tools are designed to be gentle on skin and effective for all coat types - from short-haired pups to long-haired cats.
Q: How do I clean my FurEase brush?
A: Simply press the self-cleaning button (if available) or rinse under warm water. Allow to dry before storing.
🔁 Returns & Exchanges
Q: What’s your return policy?
A: We offer a 30-day hassle-free return policy. Learn more on our Returns & Refunds page.
Q: Can I exchange an item?
A: Absolutely! If the product is unused and in original packaging, we’ll help you make a smooth swap.
💬 Still need help?
Reach out to our friendly support team at furease38@gmail.com - we’re happy to help with anything grooming-related!